Legal

Privacy Policy

Effective Date: May 29, 2026

Step Above Outdoors, LLC ("we," "us," or "our") operates the website stepaboveoutdoors.org and provides landscaping and lawn care services. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services. Your use of our website and services is also governed by our Terms of Service.

Information We Collect

We collect information you provide directly to us, including your name, phone number, email address, property address, and details about the services you request. We collect this information when you fill out a form on our website, request an estimate, schedule a service, communicate with us, or make a payment.

We may also automatically collect limited technical information when you visit our website, such as your browser type and general usage data, to help us improve our site.

How We Use Your Information

We use the information we collect to:

Provide estimates, schedule and perform services, and manage your account
Communicate with you about appointments, services, billing, and your requests
Send you service-related and promotional messages by phone, text, or email
Process payments for services
Improve our services and respond to your questions

Text Messaging (SMS)

By providing your phone number and opting in, you consent to receive text messages from Step Above Outdoors, LLC related to your estimate, appointments, service updates, billing, and occasional follow-up or promotional messages. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. You can reply HELP for assistance. After you opt out, you may receive a single confirmation message.

Message and data rates may apply to any messages you send to us or receive from us. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate our business (such as our payment processor and the software platform we use to manage scheduling, communications, and billing), and only as needed for them to perform those services. We may also disclose information if required by law.

Data Security

We take reasonable measures to protect your information. Payment processing is handled by a secure third-party payment processor; we do not store full payment card details on our systems.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, understand how visitors use the site, and improve your experience. Cookies are small data files stored on your device. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

We may also use analytics tools that collect standard internet log information and visitor behavior data in an aggregated, non-identifying way to help us understand and improve how our website performs.

You can control or disable cookies through your browser settings. Most browsers let you refuse or delete cookies, though some parts of our website may not function properly if you do. By continuing to use our website, you consent to our use of cookies as described in this policy.

Your Choices

You may request to review, update, or delete your personal information by contacting us using the details below. You may opt out of text messages by replying STOP and out of marketing emails using the unsubscribe link in those emails.